Embroidery and Stitching Questions Answered:
Why is there a digitizing fee when my logo is already in a digital format?
Digitizing, or punching, is the process of converting artwork into a digital code that can be read by today’s advanced embroidery software. This digital code provides the instructions to the embroidery machine’s operating system which, in turn, tells the embroidery machine’s frame how to sew the design. The word punching actually comes from the traditional/original way of creating logos from artwork that is now replaced with digitizing.
What is your return or exchange policy?
Due to the custom nature of embroidery and heat transfers, Atlantic Embroidery’s return policy is that we cannot accept returns or exchanges unless the item has a clear manufacturers or decoration defect. All requests for returns must be made within 30 days. Please send us an email to email@example.com with your request.
Can I purchase items without embroidery?
No, we do not sell undecorated merchandise.
How do I get my logo to you for a quote?
Send an email to firstname.lastname@example.org with your logo attached in a .bmp, .jpg, .gif, or .pdf file format. JPG is our preference. Tell us what size you want your logo to be and what embroidered apparel you would like (caps, shirts, fleece, etc.). The standard size is 3.75″ x 2.00″, but larger embroidery can be done depending on the difficulty level of the logo.
Do you have any minimum order size?
We have no minimum order size, but apparel and embroidery pricing both cost less in quantity.
What are the delivery options/costs?
We offer both UPS and Fed-Ex shipping for additional cost depending on size of orders. This will be quoted at time of order placement. We can also offer “free” delivery for local customers.
Can I resize my logo from a left chest size to a full back size (and vice versa)?
Logos can be re-sized a little bit (usually about 10%) without incurring an additional charge. Changing from a left chest embroidery size to a full back size would an require a completely new digitization of the logo. It can’t just be “clicked and dragged” from one size to another.
Can I use the same logo for shirts and caps?
You can use the same logo for shirts and caps, with some exceptions. First, cap logos can usually be no taller than 2.25″ tall, while shirt logos may be taller. Second, cap logos need to stitch from “bottom up and middle out” meaning that the stitching needs to start at the bottom middle of the logo when it begins to sew.
Can you match Pantone (PMS) colors?
While no embroiderer can possibly achieve every Pantone color match (there are over 1000 Pantone colors and not nearly that many thread colors), we understand the system and will work with you to ensure you are satisfied with the embroidery thread colors used for your logo. We also send you a JPG proof of the stitch image to approve the logo. It will be shown in the thread colors requested and on the same background color of the item/garment to get a true sense of the finished product.
Can you do rush orders for embroidery?
Yes, we can do rush orders. Each rush order is quoted individually based on your needs and our adjustments needed to meet them. We don’t have a flat rate which might overcharge you. We look at each situation individually and account for overtime needed, express shipping costs, etc. Let us know your needs, and we’ll do our best to accommodate your request.
How much will the embroidery cost?
Embroidery costs are based on the number of stitches in the design and how many items we’re embroidering with the exact same logo (to include thread colors).
Do I only have to pay the setup fee once, or with every order?
Digitizing fees are a one-time thing. As long as you use the same logo, there are no further ‘setup’ fees for subsequent orders.